Translay AI
Support & Help Center
How to Use Translay AI
Using the Share Extension:
- Select text in any app (Safari, Messages, Notes, etc.)
- Tap the "Share" button
- Look for "Translay AI" in the share sheet
- Tap "Translay AI"
- Select your target language
- View your translation instantly
- Tap "Copy" to copy the translation
Using the Main App:
- Open Translay AI
- Type or paste text in the input area
- Select source and target languages
- Translation appears automatically
- Tap "Copy" to copy the result
Frequently Asked Questions
Q: I don't see "Translay AI" in the share sheet. What should I do?
A: Try these steps:
- Make sure you have selected text before tapping Share
- Scroll right in the share sheet to find more options
- Tap "More" or "..." to see additional apps
- Restart your device if the extension still doesn't appear
Q: Which languages are supported?
A: Translay AI supports 18 languages:
- English, Spanish, French, German
- Chinese (Simplified & Traditional), Japanese, Korean
- Arabic, Hindi, Italian, Dutch
- Portuguese, Russian, Polish, Turkish
- Ukrainian, Vietnamese
Q: Is my data private and secure?
A: Yes! Your privacy is our priority:
- Text is only sent for translation purposes
- No translations are stored on our servers
- All data is transmitted securely via HTTPS
- No personal information is collected
Read our full Privacy Policy
Q: The translation seems inaccurate. What can I do?
A: For best results:
- Ensure the source text is clear and well-written
- Try selecting the correct source language instead of "Detect"
- Break down very long texts into smaller segments
- Check for typos in the original text
Q: The app says "Translation failed." What's wrong?
A: This usually indicates a network issue:
- Check your internet connection
- Try again in a few moments
- Make sure you're not in airplane mode
- Restart the app if the problem persists
Q: Can I use Translay AI offline?
A: No, Translay AI requires an internet connection to access our AI translation service for accurate, real-time translations.
Troubleshooting
App Not Working Properly
- Force close and restart the app
- Restart your device
- Check for app updates in the App Store
- Ensure you have a stable internet connection
Share Extension Issues
- Make sure text is selected before sharing
- Try restarting your device
- Check if the extension appears in other apps
- Reinstall the app if problems persist
System Requirements
- iOS Version: iOS 15.0 or later
- Internet: Required for translations
- Storage: Minimal space required
- Compatibility: iPhone and iPad